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Top FAQs

Mobile App

1. I don’t have a smart phone. How can I use the BR Mobile App?
The BR Mobile App is currently only compatible with Apple® iOS and Google Android devices. You can still enjoy Baskin-Robbins Deals by signing up for emails and joining the Birthday Club.

2. My BR App coupon expired before I had a chance to use it. What happened?
Once you click the “Redeem In-Shop” button, you’ll have 5 minutes to scan your coupon inshop before it expires. If you’re in-shop, and your device loses Internet connectivity while trying to use a coupon, your coupon may expire before you have a chance to use it. Please contact our customer care team so we can help.

3. I can’t remember my account information to log into the app. How can I reset my password?
On the Log In section of the app, click on Forgot? within the password box. This will bring you to a Forgot Password page on which you can enter the email address tied to your account. We’ll then send you a link to reset your password.

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Frequently Asked Questions

Rewards Program and App Support:

Phone: 800-447-0013

Gift Card Balance:

Phone: 888-729-2489

In-Store Experience or Product Feedback:

Phone: 800-859-5339

Find a Shop

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Start an Order

Pickup

Pick-up

Order your favorite treats for pick up in as little as 15 minutes at your local Baskin-Robbins shop.

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Order Cakes & Pies

Order a custom Cake or Pie with your fave flavors for pick up in 24-48 hours.

Delivery

Delivery

Get our scoops delivered straight to your stoop with BR Delivers. Tap to choose a delivery provider.

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Download our app

Order your fave treats & access exclusive savings with Baskin-Robbins Rewards®. Talk about sweet!
BR Delivery

Delivery

Get our scoops delivered straight to your stoop with BR Delivers. Tap to choose a delivery provider.

download app

Download our app

Order your fave treats & access exclusive savings with Baskin-Robbins Rewards®. Talk about sweet!