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Top FAQs

Online Store

1. Can I purchase Baskin-Robbins products online?
Yes! You can order products online to be picked up at a Baskin-Robbins shop near you. We offer cakes, pies, Polar Pizza® Ice Cream Treats, pre-packed quarts and other products. You can customize your online orders, too. Just click “Order Online” to get started.

2. I see a cake I like on the menu. Why can’t I order it from my local shop?
Most shops are able to create an assortment of cake designs, but not every cake design is available at every shop. If you don’t see exactly what you’re looking for, please contact your local shop to place a custom order. Visit our “Find a Shop” page to find your nearest shop.

3. Can I change or cancel my order?
To change or cancel your order, please contact the shop from which you ordered. Some modifications may adjust your final price. Any additional charges will be due at the time of pickup.

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Frequently Asked Questions

Customer Support

Phone: 800-859-5339

App & Gift Card Support:

Phone: 888-729-2489

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Get shop info, hours and directions.

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