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Top FAQs

Online Store

1. Can I purchase Baskin-Robbins products online?
Yes! You can order products online to be picked up at a Baskin-Robbins shop near you. We offer cakes, pies, Polar Pizza® Ice Cream Treats, pre-packed quarts and other products. You can customize your online orders, too. Just click “Order Online” to get started.

2. I see a cake I like on the menu. Why can’t I order it from my local shop?
Most shops are able to create an assortment of cake designs, but not every cake design is available at every shop. If you don’t see exactly what you’re looking for, please contact your local shop to place a custom order. Visit our “Find a Shop” page to find your nearest shop.

3. Can I change or cancel my order?
To change or cancel your order, please contact the shop from which you ordered. Some modifications may adjust your final price. Any additional charges will be due at the time of pickup.

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Frequently Asked Questions

Rewards Program and App Support:

Phone: 800-447-0013

Gift Card Balance:

Phone: 888-729-2489

In-Store Experience or Product Feedback:

Phone: 800-859-5339

Find a Shop

Get shop info, hours and directions.

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Order Online
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Start an Order

Pickup

Pick-up

Order your favorite treats for pick up in as little as 15 minutes at your local Baskin-Robbins shop.

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Order Cakes & Pies

Order a custom Cake or Pie with your fave flavors for pick up in 24-48 hours.

Delivery

Delivery

Get our scoops delivered straight to your stoop with BR Delivers. Tap to choose a delivery provider.

download app

Download our app

Order your fave treats & access exclusive savings with Baskin-Robbins Rewards®. Talk about sweet!
BR Delivery

Delivery

Get our scoops delivered straight to your stoop with BR Delivers. Tap to choose a delivery provider.

download app

Download our app

Order your fave treats & access exclusive savings with Baskin-Robbins Rewards®. Talk about sweet!