Baskin-Robbins Privacy Policy

We want you to enjoy every visit to BaskinRobbins.com. Please read on for more details about our Privacy Policy.

Baskin-Robbins reserves the right to change this Privacy Policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at BaskinRobbins.com and does not apply to information collected offline by Baskin-Robbins or any third party sites that link off of BaskinRobbins.com.

What kind of information we ask for and why

Inquiries

To best respond to your comments when you request information from Baskin-Robbins or share an experience you had at one of our stores, we'll ask for personal information. This includes your name, address and email address, as well as local store address and any other information you may wish to share.

Promotional Events

When you choose to take part in a promotional event we'll ask for information necessary for the event, such as your name, email address and shipping address. On occasion, we may co-sponsor promotions with third parties. Before entering your data you will be notified if third parties will obtain your personal information.

Surveys

From time-to-time we may post surveys which request demographic information such as age range, gender, areas of interest and familiarity with Baskin-Robbins products and services, as well as customer feedback. Participation in these requests is completely voluntary. With each request you will have the choice of whether or not to disclose information. This information will be used to create new flavors and treats, plus improve the overall experience on BaskinRobbins.com.

Franchise Applications

If you choose, you may submit an electronic application seeking consideration as a prospective franchisee via the Franchise Opportunity Web site. If you submit an electronic application, we will collect your name, date of birth, social security number, address, email address, other contact information and certain financial and employment information that you must enter on the form. By submitting this information, you agree that Baskin-Robbins may retain, use and disclose the information to respond to your inquiry and to help us conduct our franchise marketing efforts. Information on your online form will become part of any application for a Baskin-Robbins franchise that you might later submit. We may disclose your personal information to our business units, agents, parent company, other affiliates and to other third parties as part of our consideration of your inquiry or any subsequent franchise application. We do not authorize unaffiliated third parties to use your personal information for any purpose other than consideration of your inquiry or application.

Email Updates

If you decide to join the Birthday Club, you'll have the choice to receive occasional updates about our site, as well as special offers for savings at your local Baskin-Robbins and its Affiliates. We may send "transactional or relationship" communications to you, such as notices to facilitate a transaction you have conducted or messages that provide information about your existing account, using various electronic communication, including email and mobile communications. You must opt-in to receive email and mobile communications (other than "transactional or relationship" communications referenced above), including SMS text messages from Baskin-Robbins and its Affiliates.   If, at any time, you decide you would rather not receive these types of communications you can opt-out by following the instructions contained in those communications, such as by clicking the unsubscribe link at the bottom of any Baskin-Robbins and its Affiliates email. You also can update the Contact Preferences for your Baskin-Robbins and its Affiliates account.

Disclosures

None of your personal information will be given to anyone outside of Baskin-Robbins and our affiliates, other than our agents who may need to fulfill your order, respond to your requests or inquiries, help us improve our products or website or otherwise carry out our instructions. We may disclose the personal information you submit on a franchise application to our business units, agents, parent company, other affiliates and to third parties as part of our consideration of that application and to help conduct our franchise marketing efforts. Baskin-Robbins reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Company Sale

Information collected through our Web site is considered a trade secret of Baskin-Robbins. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Franchising Information

For franchise information on Baskin-Robbins, please visit our Franchise Opportunities section on BaskinRobbins.com.

Children's Information

Baskin-Robbins recognizes the need to provide additional privacy protection to children. Children 12-years-old and younger may visit BaskinRobbins.com without disclosing any personally identifiable information. However, it is sometimes necessary to collect some personally identifiable information about children in order to allow them to use a feature of our site (like joining the Baskin-Robbins Birthday Club). In addition, be aware that all sites that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.

Only a parent or guardian may register a child 12 or younger for the Baskin-Robbins Birthday Club. When a parent registers a child for the Birthday Club, we request the child's name, date of birth and parent's e-mail address. We collect this information in order to verify the child's age, send personalized Birthday Club emails, and provide other Birthday Club benefits (such as promotions and special offers). Parents may review and edit this information at any time by going to their Birthday Club account on BaskinRobbins.com.

We will not disclose any children's information to anyone outside of Baskin-Robbins, our sister brand, Dunkin' Donuts, and our agents and franchisees. Our sister brand has access to children's information and is jointly responsible for protecting children's privacy, but please direct all communication concerning children's information to Baskin-Robbins (contact information is given below). Our agents may need children's personal information in order to fill an order, respond to a request or help provide Birthday Club support, prevent fraud, or assist us in the management and improvement of our Web site. Our franchisees may need children's personal information in order to help us provide Birthday Club services and prevent fraud. We require our agents and franchisees to respect our privacy practices concerning children's information and not use children's information for purposes other than to carry out our instructions.

Parents may request at any time that we delete information about their children from our databases. If you would like to deactivate your child's Birthday Club account, please visit your account and remove your child from the registration list.

How we protect your personal and financial information

When you enter your credit card number or personal and financial information, we use a software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent.

How you can review and correct your information

If you would like to view your account information online, simply visit your account in the Birthday Club section of BaskinRobbins.com. You can also correct any factual inaccuracies in the information you provided to us when you edit your account.

Cookies, Interest-Based Advertising and "Do Not Track"

What Are Cookies?

Cookies are small text files placed in your computer browser directories to store your information about your use of the BaskinRobbins.com and your activities online (collectively, “Cookies”).  A Cookie will typically contain the name of the domain (internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.  To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

How We Use Cookies

We use Cookies so that we can improve your online experience – for example, by remembering you when you come back to visit us, and making the content you see more relevant to you. Cookies also enable us to track online purchases made through the BaskinRobbins.com.

Your Control of Cookies

If you do not wish to receive Cookies or wish to manage when you accept Cookies in general, you may set your browser to reject Cookies or to alert you when a Cookie is placed on your computer.  Although you are not required to accept our Cookies, if you set your browser to reject Cookies, you may not be able to use all of the features and functionality of the BaskinRobbins.com.  The Help feature on most browsers will tell you how to prevent your browser from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how to disable Cookies altogether.  If you block or otherwise reject our Cookies, you may lose some of the functionality of our site.  For example, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to sign in.

Online Advertising

The BaskinRobbins.com also use Cookies and other technologies such as pixel tags, web beacons and clear GIF files (collectively, “Data Collection Technologies”) to help manage our online advertising program. These Data Collection Technologies are provided by our ad management partners and other third parties.
In addition, we and our ad management partners may use these Data Collection Technologies to track the actions of users of the BaskinRobbins.com, to measure statistics of our marketing efforts, and to deliver advertisements on the BaskinRobbins.com that may be more relevant to individual consumers and that will improve the consumer experience on the BaskinRobbins.com.  For example, if you give us your zip code and we thus know you live in an area where a particular in-store promotion is going on (such as a new snack offering), we may deliver to you an advertisement that is specific to that promotion.

We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance (“Principles”).  This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest based advertising purposes.  More information about these Principles can be found at www.aboutads.info/. 

Opting Out of Interest-Based Advertisements

If you want to “opt out” of receiving online interest-based advertisements, please follow the instructions at www.aboutads.info/choices, or  http://www.networkadvertising.org/choices/.  An “opt-out” Cookie will be placed on your device indicating that you do not want to receive interest-based advertisements.  If you delete Cookies on your device generally, you will need to opt-out again. 

Please note that when you “opt-out” of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on the BaskinRobbins.com.  It means that the online ads that you do see will not be based on your particular interests. 

In addition, please note that certain third parties that we do not control may use Data Collection Technologies on the BaskinRobbins.com.  When you “opt-out” of receiving interest-based advertisements through one of the links above, these Data Collection Technologies may still collect information about your use of the BaskinRobbins.com, including for analytics and fraud prevention as well as any other purpose permitted under the Principles.  When we use the term “Data Collection Technologies” we are referring to any technology that collects information about your use of the BaskinRobbins.com and potentially about your activities when you leave the Services and visit other sites on the Internet. 

Links

You may find that it is possible to link from other Web sites to this, the official Baskin-Robbins Web site, or from this Web site to other Web sites. Those other Web sites are not under our control. Baskin-Robbins is not responsible for the privacy practices or the content of other Web sites. You should consult the privacy policy of the Web site to or from which you link to determine the information practices of that Web site.

International

Baskin-Robbins controls and operates this Web site from within the United States of America. Our online privacy practices are governed by the laws of the United States and Massachusetts, which may differ from privacy laws in your state or home country. By submitting your personal information to this site, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with U.S. federal and Massachusetts law and with this privacy policy.

This English-language privacy policy is Baskin-Robbins’ official statement of its online privacy practices. In case of any inconsistency between this English-language privacy policy and its translation into another language, this English-language document shall control.

Contact Us

If you have any questions regarding our privacy practices, you can call us at (800) 859-5339, or you can write to us at Baskin-Robbins Customer Service, Dunkin' Brands, Inc., 130 Royall Street, Canton, MA 02021.

Last Updated: January 2014

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