FAQs

Quickly find out if we’ve already addressed your query.

Nutrition Answers

    1.   Is Baskin-Robbins ice cream Kosher?
    All Baskin-Robbins ice cream flavors are Kosher, except Pink Bubble Gum and Rocky Road.
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    2.   Are Baskin-Robbins ice cream cakes Kosher?
    All Baskin-Robbins ice cream cakes and pies are Kosher,except for those made with Pink Bubble Gum and Rocky Road.
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    3.   How can I find out the nutritional information for Baskin-Robbins flavors and products??
    You can review the Nutritional information for flavors and products in our Nutrition section.
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    4.   Does Baskin-Robbins ice cream contain whey?
    Yes, all of our ice creams contain whey as whey is a derivative of milk.
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    5.   What is the source of mono and diglycerides within certain Baskin-Robbins products?
    All mono and diglycerides in Baskin-Robbins products are vegetable-based (of plant origin).
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    6.   I have a specific allergy and need some guidance as to what Baskin-Robbins products I am able to consume. Where can I find this information??
    If you have an allergy to ingredients like milk, soy, eggs, peanuts, tree nuts or wheat, you can find helpful lists of Baskin-Robbins products that do not contain these ingredients in our Nutrition section. For any other inquiries, please contact a customer care representative at (800) 859-5339.
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Birthday Answers

    1.   What is the Birthday Club?
    The Baskin-Robbins Birthday Club is a free program. By joining the Birthday Club, on your birthday you will receive coupons for a FREE 2.5 oz scoop and $3.00 off an ice cream cake at Baskin-Robbins. You may also opt-in to receive special offers and promotions throughout the year.
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    2.   Is it just for kids?
    No, the Birthday Club is for everyone who loves ice cream!
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    3.   How do I sign up?
    Joining the club is FREE and EASY—it only takes about 2 minutes! Sign up now. (If you are 12 or younger, you will need your parent's permission to sign up.)
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    4.   How can I sign up children and other family members to my Birthday Club account?
    There can only be one primary person (someone over the age of 13) on each Birthday Club account. Everyone else on the account will have to be added as family. Once you are logged in, click on "Edit My Account" and then click on "Add a Family Member." From here, you will type in the first name, birthday and gender of the new member. If you wish to add more family members, click on "Add Another Family Member."
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    5.   Is there another way to sign up besides online?
    No. Signing up online is the only way to become a member.
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    6.   How will I get my coupons?
    Five days before your birthday we will send you an email with your  FREE ice cream coupon. One month before your birthday we’ll send you a coupon with your cake coupon.Baskin-Robbins does not send out coupons via postal mail.
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    7.   I don't have a printer. How can I print my coupons?
    You can try your public library. Most public libraries have computers with free internet access and printers.
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    8.   Can I redeem my coupons at any Baskin-Robbins?
    Yes, Birthday Club members' coupons are redeemable at all Baskin-Robbins stores.
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    9.   My birthday is today and I would like to sign up for the Birthday Club to receive my coupons. Will I still get the coupon if I sign up today?
    Yes, you can sign up for the Birthday Club until the day of your birthday and still receive your coupon in time. Keep close watch in your email inbox for your coupon.
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    10.   After I sign up, how do I change my account information?
    Editing your account information or your children's information is easy. Just sign in to your account on the Birthday Club page under the "Already a Member" section. Once you sign in, just click the button that says "Edit This Information."
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    11.   I forgot my password. How do I log into the Birthday Club to change my account information?
    No worries. Just go to our Forgot Your Password page. We'll ask for your email address and send the password to you. If you forgot what email address you used when you signed up for Birthday Club, just give us a call at (800) 859-5339 and we'll track it down for you.
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    12.   Can I delete my account after I have signed up?
    Yes. When you log into your account, look for the link that says "Delete my Birthday Club Account."
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    13.   What is your privacy policy?
    Baskin-Robbins takes your privacy and the privacy of children very seriously. Rest assured we will never rent or sell your email address or information. Read our complete privacy policy.
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    14.   What kind of information are you collecting about my child and why?
    When a parent registers a child for the Birthday Club, we request the child's name, date of birth and parent's e-mail address. We collect this information in order to verify the child's age, send personalized Birthday Club e-cards, and provide other Birthday Club benefits (such as sweepstakes, newsletters, e-cards and special offers). After signing up, parents may review this information at any time by signing into their Birthday Club account. (To sign in, look for the "Already a Member?" section on the Birthday Club start page.)
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    15.   Why does Baskin-Robbins require parental consent for children under 12?
    Baskin-Robbins recognizes the need to provide additional privacy protection to children. Children 12 years old and younger may visit BaskinRobbins.com without disclosing any personally identifiable information. However, it is sometimes necessary to collect some personally identifiable information about children in order to allow them to use a feature of our site (like joining the Baskin-Robbins Birthday Club). In addition, all sites that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.
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    16.   How do I remove a family member from the Birthday Club?
    Removing a family member from the Birthday Club is easy. Just log into your account, and click "Remove from Birthday Club" next to the family member's name that you wish to remove. The system will give you a chance to review your decision before the name is removed.
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    17.   I have question that's not addressed here. What do I do?
    Please call Customer Care at (800) 859-5339.
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Gift Cards Answers

    1.   What are Baskin-Robbins gift cards?
    Baskin-Robbins gift cards may be purchased in any denomination between $2 and $100 and can be used to pay for any purchase at select Baskin-Robbins or Dunkin’ Donuts locations in the United States.
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    2.   Where can I use my Baskin-Robbins gift cards?
    Baskin-Robbins gift cards are accepted at participating Baskin-Robbins and Dunkin’ Donuts stores in the US only.
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    3.   Can I use my Baskin-Robbins gift cards at Dunkin’ Donuts stores?
    Yes. You can use Baskin-Robbins gift cards at participating Dunkin’ Donuts/Baskin-Robbins combo locations and participating Dunkin’ Donuts locations.
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    4.   What if my Baskin-Robbins gift cards are lost or stolen?
    You must treat your Baskin-Robbins gift cards like cash. We cannot replace them if they are lost or stolen.
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    5.   Do Baskin-Robbins gift cards expire?
    No. Baskin-Robbins gift cards do not expire.
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    6.   Can I use my Baskin-Robbins gift cards to purchase items on BaskinRobbins.com?
    No, you cannot use your Baskin-Robbins gift cards to purchase items online.
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    7.   Can I receive cash back in exchange for Baskin-Robbins my gift cards?
    No. Baskin-Robbins Gift cards may not be redeemed for cash, check or credit, unless required by law. Use of Baskin-Robbins gift cards constitutes acceptance of these terms.
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    8.   Can I return my Baskin-Robbins gift cards to BaskinRobbins.com or at my local Baskin-Robbins store?
    No. Baskin-Robbins gift cards must be treated like cash, and may not be returned for cash, check or credit, unless required by law. Use of gift cards constitutes acceptance of these terms.
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    9.   What if I want to purchase a bulk order of Baskin-Robbins gift cards?
    To inquire about an order for Baskin-Robbins gift cards exceeding $100, please call 800-398-8543 or email: support@baskinrobbinsstore.com.
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    10.   I have a question that’s not listed here. What should I do?
    For questions about your Baskin-Robbins gift cards, please call 800-398-8543 or send an email to: support@baskinrobbinsstore.com.
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    11.   When will my Baskin-Robbins gift cards ship?
    Your gift cards will ship after the order has been processed, which usually takes between 24 and 48 hours.
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Store Information Answers

    1.   Where and how can I find out the prices of the Baskin-Robbins products featured on the website?
    Please contact your local Baskin-Robbins store for information about pricing.
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    2.   Does Baskin-Robbins offer catering and delivery of ice cream and other products?
    Some local Baskin-Robbins stores offer catering and delivery services. Please contact your local Baskin-Robbins to see if they offer these services.
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Franchising Answers

    1.   What qualifications does Baskin-Robbins seek in its prospective franchisees?
    Baskin-Robbins candidates must meet the following qualifications to be considered for a franchise opportunity:
    1. You must be in touch with your ice cream side
    2. You must understand the power of working on your business and not just in your business
    3. The passion, desire and resources to be awarded and selected to be a franchisee;
    4. A passion for and dedication to operations excellence;
    5. The ability to create and manage a team that effectively recruits, trains, retains, and motivates people;
    6. A strong desire to build incremental income through constructing and operating your franchise through our Small Business Small Network (SbSn) model;
    7. The ability to deliver a superlative customer experience while maintaining a dedication to Baskin-Robbins' core values of Honesty, Transparency, Humility, Integrity, Respect, Fairness, and Responsibility, and ideally;
    8. An understanding of the local "culture" and strong ties to the community. With a commitment and leadership to being part of the community not just a business in the community
    9. You must love making people smile while having fun in the process.
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    2.   How much cash or liquid assets will I need?
    The minimum financial franchise requirement to be considered for a new Baskin-Robbins location is a minimum of $100,000 in liquid assets for single unit and $300,000 net worth. The requirements may be lower or higher for existing locations.
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    3.   Is there any financing available?
    Although we do not provide financing, Dunkin' Brands, Inc. has taken significant steps to ease the process of financing your franchise investment. To help you get started, we have developed relationships with several preferred lenders who offer competitive and flexible financing options. These lenders provide conventional lending products and other financial services, including SBA backed loans. They also offer a simplified application process and quick turnaround times. Loan offerings include but are not limited to: business acquisition loans, equipment loans, refinancing, construction loans and real estate loans. More details are provided in the Uniform Franchise Offering Circular (UFOC).
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    4.   What is the availability of sites and territory in my area of interest?
    Visiting the "Available Opportunities" page will inform you of the markets currently being developed. The availability for opening a new location in specific areas will be discussed during the personal meeting. However, we cannot predict which locations will be available when the recruitment process is completed. Therefore, flexibility regarding relocation may be required.
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    5.   What if Baskin-Robbins is not developing in the area of my interest? Are there any other Baskin-Robbins Franchise opportunities?
    Visit our "Baskin-Robbins For Sale" page, which lists franchises locations for sale. We update the list regularly, so check it frequently for opportunities in your area of interest. Feel free to contact us even though your area may not be listed. It may be coming soon! If we currently have single brand Baskin-Robbins locations in your area we may consider your area for growth.
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    6.   I have a perfect location in mind and there are no Baskin-Robbins units nearby. Yet, the state and/or market do not seem to be available for development. Why not?
    There are a number of reasons why an apparent "perfect site" remains undeveloped or is not available.
  • It is not unusual for a given area to be reserved by an existing franchisee who will be expanding to the area in the near future.
  • Some areas may appear suitable for expansion and/or development, but our strategies or business conditions may limit our desire to expand into the area.
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    7.   What should I look for in a store location?
    Visit the "Candidate Profile" page to familiarize yourself with the preferred Site Characteristics and Demographics required for a franchise location. The list is not exhaustive; there are numerous additional steps necessary before we approve a site for development as a new restaurant location. Please keep in mind we all want to make sure that Baskin-Robbins is the right franchise/business for you before you starting investing much time in looking for sites.
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    8.  May I obtain the funds for a franchise from a relative, friend, or associate?
    A single candidate must personally meet the financial qualifications, however if a partnership or corporation is formed, Baskin-Robbins considers the total financial strength of the business partnership or corporation.
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    9.   Do I need to actually work in my store(s)?
    This is not an absentee business. While we are not looking for you to just buy a job, we also don’t want you to expect the business to run itself. We want you involved in the business, community and success of the franchise. We have several franchisees that own multiple units, own other businesses or have a job that gives them the flexibility to own a franchise, but all understand they must focus on results. We want you to work on your business not just in your business.
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    10.   What is the profitability of the Baskin-Robbins franchise?
    There is no simple answer to this question. There are many variables that make it impossible to predict future results with any certainty, including such factors as: sales, location, occupancy and operating costs, the financing terms, your ability to manage and control the business, execute the system and other factors. For these reasons, we do not predict sales, costs, or profits for any store or network of stores, nor can we predict whether or to what extent you may succeed at a particular location. We encourage you to discuss our business with existing franchisees as well as with a competent attorney and financial advisor.
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    11.   What is Baskin-Robbins position on franchising to minorities?
    Baskin-Robbins has a track record of actively awarding franchises to individuals who are ideally qualified to become franchisees without regard to their race, color, gender, national origin or religion. We are proud to say that a significant portion of our franchisees are women, minorities, and first generation Americans.
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    12.   Where can I obtain Baskin-Robbins Franchisor’s Financial Statements, Franchise Agreement, list of existing Franchisees to contact, Advertising Fees, Royalties, Initial Franchise Fees, etc?
    1. Franchisor's Financial Statements
    2. A copy of the Franchise Agreement
    3. A list of existing Franchisees to contact
    4. Advertising Fees, Royalties, Initial Franchise Fees, etc.
    Once you have completed and submitted your application you will be given a Uniform Franchise Offering Circular (UFOC), which provides this information. This disclosure process is mandated by Federal and some state laws and is one of several steps within the approval process.
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    13.   What type of Franchise training will I have to attend before I open my Baskin-Robbins store?
    You will be required to successfully complete the Baskin-Robbins appropriate training program prior to opening your store. The UFOC and the Training page of this Web site will further outline our training program.
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    14.   What happens after I submit my online application?
    Upon submission of your online confidential secured application, you will be e-mailed a confirmation that it has been received. The confirmation letter will detail the next steps in the application review process.
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    15.   What are the next steps?
    1. Your application will be forwarded to the Franchising Specialist for review.
    2. The Franchising Specialist will review your application and determine how to proceed based on the information you have provided, the area in which you have expressed interest, and the strategy in place for that developing market. It is vitally important that you fill out the application completely. This facilitates the Franchising Specialist in his/her decision-making process.
    3. The Franchising Specialists will then notify you of this determination and next steps.
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    16.   Where can I learn more about franchising in general?
    For more information on franchising visit the International Franchise Association at http://www.franchise.org
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    17.  My question isn't answered here. What should I do?
    Call us at 800-777-9983 or email us at franchiseinfo@baskinrobbins.com.
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Corporate Information Answers

    1.   How does Baskin-Robbins support its local communities?
    Baskin-Robbins supports local communities in a myriad of ways, from our National Dunkin’ Brands Community Foundation to the schools in the communities in which our shops reside.
    Our Foundation was created and is governed in partnership between franchisee and franchisor. Locally, our franchisees and Dunkin’ Brands employees work together to develop strong community partnerships and programs to support emergency response organizations - so they have the resources they need to serve our communities everyday - especially in times of crisis.

    Franchisees get involved by contributing money to the Foundation or by simply serving those who serve our communities. This includes hosting a blood drive, contributing products to a bake sale or donating a portion of sales to select organizations. Dunkin’ Brands and hundreds of franchised shops contribute to the welfare of communities by supporting local charitable programs and initiatives everyday. Our involvement ranges from sponsorship of educational programs in local school systems to Little League, and AYSO soccer teams, to community walks and other fundraising events.
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    2.   I’d like to speak to someone about Baskin-Robbins making a donation or sponsoring a community event. What should I do?
    Thank you for your interest in Baskin-Robbins. We are committed to being a part of the communities across the country in which our stores operate. As such, we and our franchisees give back to their communities in a variety of ways. If you are seeking a sponsorship or donation for a community event or fundraiser, we suggest you contact your local store owner. Please provide our franchisees with at least three weeks’ notice and understand that our franchisees receive a significant number of donation requests, so they are unable to honor every request they receive.
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    3.   I’m working on a school project and am looking for historical and financial information on Baskin-Robbins. Where should I go for this information?
    For Baskin-Robbins historical and company information, please go to our About Us section.
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    4.   I have an idea for a product or service that I’d like Baskin-Robbins to consider. What should I do?
    Thank you for your interest to share an idea for a product or service that you believe would be beneficial to Baskin-Robbins. Please know, however, that it is Dunkin’ Brands company policy not to consider unsolicited ideas from anyone other than our corporate employees, franchise owners and dedicated suppliers.

    It's not that great ideas cannot come from our valued customers. Each year, however, Baskin-Robbins receives thousands of unsolicited ideas and proposals for products and services. Due to the mass volume of these unsolicited ideas and the business challenge of determining what is truly a "new" idea versus a concept that is already in development, being tested, or previously considered, we must adhere to a strict policy not to accept or review any unsolicited ideas that come from outside the Dunkin’ Brands system of our corporate employees, franchise owners and suppliers.

    As a result, we must decline your invitation to review your idea, and hope you can understand and appreciate our business reasons for making this company decision. We do, however, greatly appreciate your interest in Baskin-Robbins.
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Guest Survey Redemption Answers

    1.   How do I redeem a coupon after I complete the Guest Survey?
    Bring your Baskin-Robbins receipt with the validation code filled in to the Baskin-Robbins location listed at the top of the receipt. Limit one receipt per customer per visit. Receipt, including the survey validation code must be presented at time of order. Shop must retain receipt. Good for $1 off your next purchase of $4 or more (before applicable tax). This offer cannot be used towards the purchase of Dunkin’ Donuts K-Cups® Packs, Keurig Brewers, or any Baskin-Robbins or Dunkin’ Donuts gift cards. No substitution. Void if copied or transferred and where prohibited or restricted by law. Consumer must pay applicable tax. May not be combined with any other discount or promotion. Receipt may not be reproduced, copied, purchased, traded or sold. Internet distribution or resale strictly prohibited. Cash redemption value 1/20th or 1 cent.

    Validation code expires 6 months from the purchase date as indicated at the top of the receipt.

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